Balance issue detected

Minor Incident ZACR Portal (portal.registry.net.za) DNS Portal (portal.dns.business) Web Apps
2 days, 1 hour, 34 minutes

Update

Resolved

All issues with the API are resolved, we will continue monitoring for the next few hours. A priority connection has been afforded to us, we should not be affected by this going forward.

Jan 23th, 2020 12:56 SAST
Monitoring

Upstream provider API issues are recurring, our team is investigating with them. EFT TopUp payments may take a while to reflect on ZACR and DNS accounts

Jan 22th, 2020 14:10 SAST
Monitoring

Issue is resolved with our upstream provider. Our team is monitoring.

Jan 22th, 2020 10:44 SAST
Issue

We are aware of an issue with our Billing API and Sage with delayed balance updates from transactions. Our dev team is working on a solution.

Jan 21th, 2020 11:28 SAST